FAQs
ORDERS, SHIPPING, & RETURNS
Yes, on U.S. orders over $50.
Yes, we offer UPS expedited shipping within the US. The cutoff time for all UPS expedited orders is 12PM EST Monday through Friday.
Yes, we do ship to Puerto Rico, Hawaii, and Alaska. Please note, however, that perfume products are classified as hazmat and must ship via ground, which may create certain shipping limitations.
Yes, we ship to some international countries. Please note, customers are responsible for all taxes and duties on international orders. For questions, please contact support@nopalera.co.
All orders receive tracking information via your confirmation email. Orders ship within 3-5 business days of processing. Please allow delivery carriers 5-7 business days to deliver your order. If your order has not arrived after 7 business days, please email us at support@nopalera.co.
Because our products are made with natural ingredients we are not able to accept returns. If your product arrived damaged please email us at support@nopalera.co so we can resend or refund your order.
We currently do not support adding gift messages to orders on a separate card nor packing lists.
Please note that we typically cannot guarantee order cancellations between Monday–Friday, 7 AM–4 PM EST. Cancellations may be accepted outside of these hours. To inquire about canceling your order, please contact us at support@nopalera.co.
NOPALERA
A nopalera is a cactus patch. In English, the nopal is called prickly pear cactus. Once the green pads of the plant are cut, they are called nopales. The nopal is an ancient symbol of Mexican culture and is one of the most versatile, nourishing, and resilient plants in the world.
Yes! You can read more about our founder on the About page of this website.
PRODUCTS
The nopal (prickly pear) cactus contain antioxidants and phytonutrients that prevent cell damage and fight free radicals. Vitamin A, C, & E support skin renewal and healthy glowing skin. Vitamin K evens skin tone and protects collagen.
Our fragrances are created in partnership with a renowned fragrance house, using a thoughtful blend of both natural and carefully selected safe synthetics. We also use high-quality essential oils and always adhere to the strict dermal limits set by the EU. As a result, our products are beautifully balanced without being overpowering. Please note that the scent of our soaps may soften over time.
Yes! All of our products are made with plant butters and oils. Other ingredients adhere to formulation guidelines set forth by clean beauty retailers.
Our products are proudly made across the U.S.—with production taking place in New York, Illinois, Arizona, and California.
DIRECTIONS FOR USE
Good for face and body. Our handmade soaps will last longer if you keep them out of water between uses. Please refer to the how-to videos on the product pages for more information.
Scoop with dry fingers and massage on body. Gentle enough for face. Always put the lid back to keep water out of the jar. Beware some bath tubs may become slippery after use. Please refer to the how-to videos on the product pages for more information.
Rub directly on dry skin and use hands to spread. Or melt in hands and rub hands on body. Can also be applied to damp skin. Store in tin in a cool and dry place. Keep out of hot cars or direct sunlight. Please refer to the how-to videos on the product pages for more information.