Shipping & Returns
We offer free shipping on orders $60+ in the USA.
We offer UPS expedited shipping. The cutoff time for all UPS expedited orders is 12PM EST Monday through Friday.
Order are processed and shipped within 5 business days. Please note that USPS does not always update its tracking information accurately. For any questions about your package please email us at firstname.lastname@example.org.
If you item has arrived damaged or you are unhappy with your order, please email us at email@example.com and we will send you a replacement or issue a refund if you prefer.
We cannot accept returns due to our small warehouse and the nature of our product.
You can always contact us for any product questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us at email@example.com
Exceptions / non-returnable items
We cannot accept returns due our products being natural. If you have an issue with your order please email firstname.lastname@example.org and we will refund for any damages incurred during transit.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not accept exchanges as our products are natural. If you have an issue with your order please email us at email@example.com
If a refund has been processed, you will receive a notification via the email you used to make your purchase with. Please remember it can take some time for your bank or credit card company to process and post the refund too.