FAQs
ORDERS, SHIPPING, & RETURNS
Yes, on U.S. orders over $75.
Yes, we offer UPS expedited shipping within the US. The cutoff time for all UPS expedited orders is 12PM EST Monday through Friday.
Yes, we ship to some international countries. Please note, customers are responsible for all taxes and duties on international orders.
All orders receive tracking information via your confirmation email. Orders ship within 5 business days of processing. Please allow delivery carriers 5-7 days to deliver your order. If your order has not turned up, please email us at support@nopalera.co.
Because our products are made with natural ingredients we are not able to accept returns. If your product arrived damaged please email us at support@nopalera.co so we can resend your order. If you would prefer a refund, no problem!
Share details about your shipping policies, item returns, or customer service.
Share details about your shipping policies, item returns, or customer service.
You can add a message on the cart page during checkout. Orders with gift messages will appear on the packing slip. Please be aware a separate card will not be included.
If you would like to cancel your order, cancellations can only be accepted within 12 hours of placing your order. Please note, once an order ships, shipping is non-refundable. If your order has not yet shipped, we can process a full cancellation and refund to the original form of payment used.
NOPALERA
A nopalera is a cactus patch. In English, the nopal is called prickly pear cactus. Once the green pads of the plant are cut, they are called nopales. The nopal is an ancient symbol of Mexican culture and is one of the most versatile, nourishing, and resilient plants in the world.
Yes! You can read more about our founder on the About page of this website.
PRODUCTS
The nopal (prickly pear) cactus contain antioxidants and phytonutrients that prevent cell damage and fight free radicals. Vitamin A, C, & E support skin renewal and healthy glowing skin. Vitamin K evens skin tone and protects collagen.
We do not use synthetic fragrances in any of our products. We only use high quality essential oils and adhere to dermal limits set by the EU. As a result, none of our products are strongly scented. Soaps scents will fade over time.
Yes! All of our products are made with plant butters and oils. Other ingredients adhere to formulation guidelines set forth by clean beauty retailers.
All of our products are made on the east coast in the USA.
DIRECTIONS FOR USE
Good for face and body. Our handmade soaps will last longer if you keep them out of water between uses. Please refer to the how-to videos on the product pages for more information.
Scoop with dry fingers and massage on body. Gentle enough for face. Always put the lid back to keep water out of the jar. Beware some bath tubs may become slippery after use. Please refer to the how-to videos on the product pages for more information.
Rub directly on dry skin and use hands to spread. Or melt in hands and rub hands on body. Can also be applied to damp skin. Store in tin in a cool and dry place. Keep out of hot cars or direct sunlight. Please refer to the how-to videos on the product pages for more information.